Privacy Policy

Last updated: 25 September 2026

AEDRA Therapy Services Ltd respects your privacy and is committed to protecting your personal information. This privacy notice explains how we collect, use, store and protect your information when you visit this website, make an enquiry or use our therapy and recovery-coaching services.

Who we are

AEDRA Therapy Services Ltd is the data controller responsible for the personal information described in this privacy notice.

Company number: 17319723
Registered office: 2 Cheltenham Road, Corby, England, NN18 8QF
Privacy contact: enquiries@aedratherapyservices.com

If you have any questions about how your personal information is used, or wish to exercise your data-protection rights, please contact us using the email address above.

Information we may collect

Depending on how you interact with AEDRA Therapy Services Ltd, we may collect and process:

your name, date of birth and contact details;
information you provide through our website enquiry form, email or other correspondence;
appointment, service and payment information;
information about your physical and mental health, personal history, circumstances and therapeutic needs;
therapy assessments, agreements, clinical notes and records of our work together;
details of your GP, other healthcare professionals and emergency contact, where appropriate;
information provided by a parent, guardian, carer or other professional, where relevant and with an appropriate basis;
technical information generated when you use this website, such as your IP address, browser information and cookie preferences.

Information about physical or mental health is special-category personal data and is given additional protection under data-protection law.

How we use your information

We may use your personal information to:

respond to enquiries and assess whether our services may be suitable for you;
arrange and provide therapy or recovery-coaching services;
communicate with you about appointments, agreed therapeutic work and service administration;
maintain appropriate clinical and administrative records;
receive and reconcile payments made by bank transfer;
communicate with you through channels agreed with you, which may include email, telephone, Zoom, WhatsApp or Signal
liaise with a parent, guardian, GP, healthcare professional or other relevant person where you have agreed to this, or where another lawful reason permits or requires us to share information;
respond to safeguarding concerns, serious risks or medical emergencies;
meet our legal, professional, insurance, accounting and regulatory responsibilities; and
operate, protect and improve this website.

Personal information will not be sold. It will not be used for unrelated marketing without an appropriate lawful basis and, where required, your consent.

Our lawful bases for using your information

We use personal information only where we have a lawful basis to do so. Depending on the purpose, this may be:

Contract: to respond to your request for therapy or recovery coaching, arrange sessions and provide the services we have agreed with you.
Legal obligation: to meet applicable legal, tax and accounting requirements.
Legitimate interests: to manage enquiries, maintain appropriate records and protect our services and website, where these interests do not override your rights and freedoms.
Vital interests: where using or sharing information is necessary to protect someone’s life in an emergency.

Special-category information

Information about your physical or mental health is special-category personal data. We will only process this information when an additional condition under Article 9 of the UK GDPR applies. In most circumstances, we rely on your explicit consent to process health information for therapy or recovery-coaching purposes.

In limited circumstances, we may also process special-category information where this is necessary to protect someone’s vital interests, address a safeguarding concern in accordance with the law, or establish, exercise or defend legal claims.

You may withdraw consent by contacting enquiries@aedratherapyservices.com. Withdrawing consent will not affect processing that has already taken place lawfully, but it may mean that we are unable to continue providing a service that requires this information.

Who we share information with

We keep your information confidential. We may share relevant information with service providers that help us run the practice, including our website and enquiry-form provider, email provider, Zoom, and the messaging service you choose to use (WhatsApp or Signal). We share only what is needed for the relevant service.

With your agreement, we may share relevant information with your GP, another healthcare professional, or a parent or guardian where appropriate. We may also share information without your agreement where there is a lawful reason to do so, including a serious safeguarding concern, an emergency, or a legal requirement.

How we keep your information secure

We take reasonable steps to protect your personal information. Electronic records are held on a password and biometric protected computer that only I can access. Paper records are kept in a locked filing cabinet in a locked room that only I can access.

We limit the information we collect and share to what is needed for the relevant purpose. When using email, Zoom, WhatsApp or Signal, we also take care to use the contact details and communication method agreed with you.

How long we keep your information

We normally keep adult clinical records for three years after therapy ends. For clients who were under 18 during our work together, we keep clinical records until their 25th birthday or for three years after therapy ends, whichever is later.

We may keep relevant records longer where necessary for safeguarding, a complaint, an investigation, or current or reasonably anticipated legal proceedings. This may include records relating to a disclosure of childhood sexual abuse. We record why longer retention is needed and review that decision periodically.

We keep financial records for the period required by tax and accounting rules. We review other information, including enquiries that do not lead to therapy, and keep it only while there is a justified need. When records are no longer needed, we securely delete electronic records or shred paper records.

Your data protection rights

You may ask to see the personal information we hold about you and request that inaccurate information is corrected. Depending on the circumstances, you may also ask us to delete information, restrict how we use it, provide a copy in a portable format, or stop using it for a particular purpose. These rights are subject to legal conditions and exceptions.

Your right to object: You may object to our use of your personal information where we rely on legitimate interests. We will consider your request and explain our decision.

To make a request or raise a concern about how we use your information, email enquiries@aedratherapyservices.com. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint.

Privacy Policy

Who we are

AEDRA Therapy Services Ltd is the data controller responsible for the personal information described in this privacy notice.

Information we may collect

Depending on how you interact with AEDRA Therapy Services Ltd, we may collect and process:

your name, date of birth and contact details;

information you provide through our website enquiry form, email or other correspondence;

appointment, service and payment information;

information about your physical and mental health, personal history, circumstances and therapeutic needs;

therapy assessments, agreements, clinical notes and records of our work together;

details of your GP, other healthcare professionals and emergency contact, where appropriate;

information provided by a parent, guardian, carer or other professional, where relevant and with an appropriate basis;

technical information generated when you use this website, such as your IP address, browser information and cookie preferences.

Information about physical or mental health is special-category personal data and is given additional protection under data-protection law.

How we use your information

We may use your personal information to:

respond to enquiries and assess whether our services may be suitable for you;

arrange and provide therapy or recovery-coaching services;

communicate with you about appointments, agreed therapeutic work and service administration;

maintain appropriate clinical and administrative records;

receive and reconcile payments made by bank transfer;

communicate with you through channels agreed with you, which may include email, telephone, Zoom, WhatsApp or Signal

liaise with a parent, guardian, GP, healthcare professional or other relevant person where you have agreed to this, or where another lawful reason permits or requires us to share information;

respond to safeguarding concerns, serious risks or medical emergencies;

meet our legal, professional, insurance, accounting and regulatory responsibilities; and

operate, protect and improve this website.

Personal information will not be sold. It will not be used for unrelated marketing without an appropriate lawful basis and, where required, your consent.